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This assistance has two parts – customer support to assist your users, and software maintenance to future-proof your software investment.

Our global customer care is provided from our regional teams in North America, South America, Europe, South Korea and Japan.

Customer Support

Our standard customer support includes:

  • Direct telephone and email communication.
  • Logging, prioritization and tracking of all customer requests.
  • Resolving any technical or configuration issues.
  • User clinics to review training or usage issues.
  • Advice and assistance on system enhancements.
  • Access to white papers and standard training materials.

Software Maintenance

We continue to invest heavily in the development of our solutions. Our software maintenance provides you with the reassurance that your system will stay up-to-date and take advantage of our latest features. Software maintenance give you the right (but not the obligation) to obtain the following future capabilities:

  • Software patches to correct technical platform issues.
  • New features or configurations.
  • Minor platform releases, typically released every 6 months.
  • Major platform releases, typically released every 3 years.

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